UPDATED TERMS & REFUND POLICY

Applicable to all Container Homes & Expandable Units (Australia)

1. PAYMENT TERMS

1.1 Production Deposit (50%)

A 50% deposit is required to secure your production slot and begin manufacturing.
Once the deposit is received:

  • materials are purchased

  • factory labour is allocated

  • production begins

  • engineering specifications are locked in

The deposit is non-refundable once production has commenced.

1.2 Final Payment (50%)

Final payment is required prior to dispatch from the factory.
You will receive:

  • final Quality Control photos

  • confirmation of build completion

  • delivery preparation updates

Products will not be shipped until the balance is paid in full.

1.3 Accepted Payment Methods

Bank transfer (preferred)

Cash 

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2. REFUND POLICY

2.1 No Change-of-Mind Refunds

All units are made to order, therefore:

Deposits are non-refundable for change-of-mind or personal circumstances.

This is industry standard and reflects supplier costs already committed.

2.2 Refund Eligibility (Strict Cases Only)

Refunds may only be considered if:

  • production has NOT begun and materials have NOT been ordered

  • the wrong model is delivered compared to the signed order sheet

  • a major structural defect is identified before dispatch that cannot be rectified

Refunds will not apply to:

  • minor cosmetic variations

  • delays caused by shipping, customs, weather, or logistics

  • council approval outcomes (customer responsibility)

  • customer-requested cancellations

2.3 Production Delays

Shipping or manufacturing delays do not qualify for refunds.
These may occur due to:

  • global shipping conditions

  • factory queue adjustments

  • customs clearance

  • weather events

  • transport availability

We will provide updates throughout the process.

3. ORDER CHANGES & AMENDMENTS.

3.1 Adjustments After Deposit

Customers have 48 hours after deposit to request any changes to layout, upgrades, or specifications.

After this window:

  • additions may be accepted (subject to factory approval)

  • structural changes may require a new quote

  • downgrades are not refundable

3.2 Upgrades

Optional upgrades (A/C, decking, lighting, internal design) must be paid in full before being added to your order.

4. DELIVERY & SITE REQUIREMENTS

4.1 Customer Responsibility for Site Preparation

Customers must ensure:

  • minimum 3.2m truck access

  • stable, level ground

  • no overhead obstacles

  • crane access where required

  • proper site preparation

Delivery failure due to site issues is the customer’s responsibility.

4.2 Delivery Fees

Delivery fees vary based on:

  • distance

  • access difficulty

  • crane requirements

  • delivery method (tilt tray or crane truck)

A delivery quote will be provided prior to dispatch.

4.3 Failed Delivery Attempts

If the truck cannot access your site, customer must cover:

  • re-delivery fees

  • storage fees (if applicable)

  • crane costs

  • labour charges

5. WARRANTY

5.1 Warranty Period

Each unit includes a 12-month structural warranty covering:

  • frame

  • external panels

  • structural integrity

5.2 Warranty Limitations

Warranty does not cover:

  • misuse

  • DIY modifications

  • poor installation by unlicensed contractors

  • water leaks caused by poor site preparation

  • storm or weather damage

  • electrical or plumbing completed by non-licensed trades

  • mould, moisture or maintenance issues

Warranty applies only when the unit is installed correctly.

6. COUNCIL APPROVAL & COMPLIANCE

6.1 Approvals

Customers are responsible for:

  • council approval

  • private certification

  • zoning checks

  • compliance verification

We provide assistance documents such as:

  • engineering drawings

  • wind rating certification

  • product specifications

  • anchoring recommendations

Approvals are not guaranteed and are outside our control.

7. CANCELLATION POLICY

7.1 Before Production Begins

If cancellation is requested before materials are ordered,
a partial refund may be considered, minus:

  • admin fees

  • supplier handling costs

  • material reservation costs

7.2 After Production Begins

No cancellations are possible once the factory has started production.

8. ACCEPTANCE OF TERMS

By paying a deposit, the customer acknowledges:

  • they have read and accepted the terms

  • they understand the refund policy

  • they understand approval responsibility

  • they accept potential production/shipping delays

  • they understand conditions of delivery

  • they approve the final order sheet

This policy protects both the customer and our business from misunderstandings.

Expandable Home Terms Warranty Contract Pdf Pdf
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